Your Skincare, Our Guarantee

Because serums and skincare products are personal-care items, hygiene and safety matter. You may request a return or replacement within 7 days of delivery under the conditions below.

  • Eligible Returns: Request a return or replacement if you receive a damaged, leaked, expired, incorrect, or materially different product.
  • Return Conditions: Unless the item arrived damaged or incorrect, it must be unopened, unused, and in its original sealed packaging. Change-of-mind returns for opened personal-care products are not accepted.
  • How to Start a Return: Contact us through the Contact Us page or the website WhatsApp button within 7 days. Share your order number and clear photos or an unboxing video showing the issue.
  • Refund Process: After the return is received and inspected, approved refunds are processed through the mutually agreed payment method within 3–5 working days. Original delivery charges are non-refundable unless we sent an incorrect or damaged item.